Services and Support
Prevantage Corporation provides Basic support to all users who have the License Keys valid for the current version of the Prevantage Fusion Software.
Basic Support
Included with your purchase from Prevantage Corporation are a variety of basic support options to ease your administrative burden. E-mail support, updates, and all the information you need in the form of mailing lists and our knowledge base for installation, maintenance, and configuration are provided with your License Keys purchase.
Unlimited Technical Support Via E-mail |
|
Mailing List Access with Automatic Subscribing |
|
Since traffic on this mailing list can exceed 50 messages a day, you may want to subscribe in digest mode. |
|
Knowledge Base with Archive search |
|
Premium Support
In addition to our Basic Support, Prevantage Corporation offers varying levels of Premium Support to suit your needs. Migration consulting, telephone support, on-site installation and service, and emergency response are just some of the alternative support packages we provide to our clients.
Premium Support packages are typically based on response time, number and duration of support calls, and if on-site service.
For more information on our Premium Support packages and pricing contact us by e-mail for more information.
Training
Prevantage Corporation offers on-site training, as well as occasional classes held at the Mill Valley, CA headquarters.
Please contact us by e-mail for more information.