Support

Prevantage Corporation provides the highest quality technical support for our customers as we want our product and customer satisfaction to remain un-paralleled in the industry. To maintain our leadership in quality, we offer different methods for accessing our support team and are always determined to fix and resolve technical issues quickly.

Prevantage Corporation has very skilled technical support team members, supporting the largest telecommunications customers around the world. We can custom design a support plan for your requirements or you may choose from the many packages available below.

Standard Level

Prevantage Corporation provides pre-sales and post sales technical support via our active mailing list, email and phone during normal business hours. We also provide support packages. Contact sales@prevantage for more details of our support offerings.

Phone support with live technicians is available from 6:00am till 3:00pm Pacific Time M-F without charge when your product is within the maintenance contract period.

Premium Support

24x7 access with variable response time options. Please contact us for more info on the packages and pricing by calling one of our offices or send email to sales@prevantage.com.

Prevantage Fusion Guide
Prevantage Fusion Guide
Installation Section
Quick Start Guide

Make sure you have read the following sections: HelpMe, HowTo, Logs